Sales terms and conditions

 

Introduction

These terms of conditions apply for purchases made in this webshop.
VAT Reg. No. 28310102

 

Biodane Pharma A/S
Staushedevejen 10
DK-6621 Gesten

 

Telephone no.: +45 75 555 777 (Monday-Thursday 09:00 - 16:00, Friday 09:00 - 14:00).

 

Payment

Place your order online at www.biodanepharma.com and pay by: Visa or MasterCard. 

 

Payment made by credit card will not be debited from your account until your order has been dispatched.

 

Biodane Pharma uses the SSL (Secure Sockets Layer) security protocol to encrypt all sensitive credit card information. This means that unauthorized persons cannot read or access your credit card information.

 

Biodane Pharma uses NETS, which is the largest provider of payment transactions in Scandinavia. NETS is accepted as a payment institution according to the Payment Services Act under the supervision of the Danish FSA (Finanstilsynet).

 

Delivery, freight and prices

Delivery only to the UK.

 

Orders placed before 12:00 (noon) will be delivered within 2 working days. However, slightly longer delivery times are to be expected in connection with holidays.

 

Upon receipt of the goods, the purchaser is obliged to check immediately that the goods supplied are in accordance with the order. Any transport damages must be communicated in writing to Biodane Pharma within 5 days from receipt of the products by email to info@biodanepharma.com or by regular mail to the following address:

 

Biodane Pharma A/S
Staushedevejen 10
DK-6621 Gesten

Att: Complaint

 

All prices are in GBP including 25% VAT to Denmark (moms), and excluding freight costs.

Added freight & handling costs = GBP 7,00 (including VAT). Purchases exceeding GBP 55.00 are delivered free of charge.

 

Complaints

If the product received is defective, please direct your complaint in writing to Biodane Pharma soonest possible and no later than 14 days after receipt of the goods. 
Please submit your complaint to info@biodanepharma.com and enter ”complaint” in the subject field or send a letter of complaint to the following address:

Biodane Pharma A/S
Staushedevejen 10
DKK-6621 Gesten
Att.: Complaint

If you have questions regarding your complaint, please feel free to contact our customer service by telephone: +45 75 555 777 (Monday-Thursday 09:00 - 16:00, Friday 09:00 - 14:00).
Please return the defective product together with the invoice or packing slip (or copies of front & back). The purchaser is responsible for ensuring that the product is not damaged during return shipment to us.
Please return defective products to the following address:

Biodane Pharma A/S
Staushedevejen 10
DKK-6621 Gesten
Att.: Complaint

When returning defective goods we recommend that you pack them properly and carefully, as you are responsible for the goods until we receive them. Please retain your receipt for dispatch. You must pay the costs of returning the goods.

We do not accept receipt of goods sent by COD (Cash on Delivery)


In the case of justified and timely complaint the product will be replaced free of charge, or the purchase can be terminated according to agreement. 

Goods with defects due to improper handling or storage are not replaced, as this is beyond control of Biodane Pharma.

 

The right to withdraw from transaction

We allow a period of 14 days to withdraw from a purchase transaction. The withdrawal period starts on the date of receipt of the products. 

In the case of partial deliveries, the right to withdraw from the transaction starts on the date you receive the last delivery. If you wish to cancel the purchase, rejection the parcel is not enough. Instead, please complete and submit the below withdrawal form or explicitly notify Biodane Pharma that you wish to cancel the purchase. You will immediately receive an acknowledgement that we have received your request.

 

I hereby announce that I wish to assert the right to withdraw from my contract of purchase of the following item(s):

You may find the form for the right to withdraw from transaction here: Form for the right to withdraw from transaction.

 

Returning products
After notifying Biodane Pharma that you wish to assert the right to withdraw from the purchase, you must return the products soonest possible or within 14 days to:

 

Biodane Pharma A/S
Staushedevejen 10
DK-6621 Gesten

 

When returning products we recommend that you pack the goods properly and carefully, as you are responsible for the goods until we receive them. Therefore, please retain the shipping receipt. You must pay the costs of returning the product(s).

 

We do not accept goods sent COD (cash on delivery).

 

Reimbursement
Within 14 days upon receipt of your cancellation notice, Biodane Pharma will reimburse the full purchase amount and any delivery costs corresponding to the cheapest shipping method. We will make the reimbursement by the same type of payment as used for the purchase, unless you expressly request otherwise.

 

Biodane Pharma may withhold the reimbursement until we have received the goods or documentation of your return of the goods. You shall only be liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functions of the product. 

 

If you use the product or it is subject to damage during shipment, you are liable for any product depreciation.

 

Complaints
In case you wish to complain about your purchase, please communicate this to Biodane Pharma. If we fail to find a solution, you may file a complaint with the Consumer Complaints Board (Forbrugerklagenævnet), if the conditions are met. Please see www.kfst.dk.

 

Product liability

Biodane Pharma can only be held responsible for damage, if the damage provably occurred because of an error or defect of the product(s) delivered, which could not have been averted by the recipient’s control. The liability of Biodane Pharma covers only direct personal injury and property damage and is limited to DKK 1,000,000 per claim. Biodane Pharma is not responsible for any damage(s) attributable to incorrect use of or inadequate or improper handling of the product.

 

Compensation/limitation of liability

Any compensation is limited to no more than the price of the product. Biodane Pharma is not responsible for the loss of earnings or other indirect losses.

 

Privacy policy

To be updated later...

 

Legislation

Biodane Pharma manufactures and distributes products under current EU legislation for the production of dietary supplements.

Biodane Pharma online shopping is also subject to the regulations of the Danish Sale of Goods Act. All customer information is kept confidential and not disclosed to third parties.

We make reservations for misprints, price changes, and force majeure.