Right to withdraw from transaction

We allow a period of 14 days to withdraw from a purchase transaction. The withdrawal period starts on the date of receipt of the products.

In the case of partial deliveries, the right to withdraw from the transaction starts on the date you receive the last delivery. If you wish to cancel the purchase, rejection the parcel is not enough. Instead, please complete and submit the below withdrawal form or explicitly notify www.biodanepharma.com that you wish to cancel the purchase. You will immediately receive an acknowledgement that we have received your request.

Click here to use our formula for your right to withdraw from transaction

I hereby announce that I wish to assert the right to withdraw from my contract of purchase of the following item(s):

Returning products
After notifying www.biodanepharma.com that you wish to assert the right to withdraw from the purchase, you must return the products soonest possible or within 14 days to:

Biodane Pharma A/S
Staushedevejen 10
DK-6621 Gesten

When returning products we recommend that you pack the goods properly and carefully, as you are responsible for the goods until we receive them. Therefore, please retain the shipping receipt. You must pay the costs of returning the product(s).

We do not accept goods sent COD (cash on delivery).

Reimbursement
Within 14 days upon receipt of your cancellation notice, www.Biodanepharma.com will reimburse the full purchase amount + any delivery costs corresponding to the cheapest shipping method. We will make the reimbursement by the same type of payment as used for the purchase, unless you expressly request otherwise.

www.biodanepharma.com may withhold the reimbursement until we have received the goods or documentation of your return of the goods. You shall only be liable for any diminished value of the product resulting from the handling other than what is necessary to establish the nature, characteristics and functions of the product.

If you use the product or it is subject to damage during shipment, you are liable for any product depreciation.

Complaints
In case you wish to complain about your purchase, please communicate this to www.Biodanepharma.com. If we fail to find a solution, you may file a complaint with the Consumer Complaints Board (Forbrugerklagenævnet), if the conditions are met. Contact them here: Kontakt os | Forbrugerklagenævnet (naevneneshus.dk)